Sheraton Bali Kuta Resort - CHSE Certified

• Dry cleaning/laundry service
• Proposal/romance packages available
• Free parking nearby
• Babysitting or childcare (surcharge)
• Pool umbrellas
• Number of meeting rooms - 10
• Free WiFi
• Number of bars/lounges - 1
• Number of outdoor pools - 2
• In-room accessibility
• Wheelchair accessible parking
• Roll-in shower
• Tours/ticket assistance
• Accessible bathroom
• Airport transportation (surcharge)
• Wheelchair-accessible on-site restaurant
• Visual alarms in hallways
• Breakfast available (surcharge)
• Wheelchair-accessible meeting spaces/business center
• Laundry facilities
• Elevator
• Fitness facilities
• Bicycle rentals on site
• Banquet hall
• Wheelchair accessible (may have limitations)
• Ballroom
• Valet for wheelchair-equipped vehicle
• Wheelchair-accessible spa
• Wheelchair-accessible registration desk
• Wheelchair-accessible fitness center
• Wheelchair-accessible pool
• Health club
• Spa treatment room(s)
• Garden
• Free newspapers in lobby
• Full-service spa
• Wedding services
• 24-hour fitness facilities
• Shopping mall on site
• Luggage storage
• Business center
• 24-hour front desk
• Number of restaurants - 1
• Safe-deposit box at front desk
• Smoke-free property
• Children's pool
• Sauna
• Free self parking
• Free valet parking
• Terrace
• ATM/banking
• Wheelchair accessible path of travel
• Pool sun loungers
• Concierge services
• 24-hour business center

Check In

3:00 PM

Check Out

12:00 PM

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• This property accepts credit cards; cash is not accepted
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
• Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. This is a CHSE certified property. CHSE (Clean, Health, Safety, and Environment) is a health and safety certification issued by the Indonesian Ministry of Tourism and Creative Economy. When traveling to Indonesia, guests will be required to book a minimum number of nights at a CHSE certified accommodation, check government regulations for more details.

• Fee for cooked-to-order breakfast: IDR 290000 for adults and IDR 145000 for children (approximately)
• Airport shuttle fee: IDR 230000 per vehicle (one-way)
• Airport shuttle fee per child: IDR 230000 (one-way)
• Late check-out is available for a fee (subject to availability, amount varies)
• Rollaway bed fee: IDR 675000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Policies

Know Before You Go

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• No pets and no service animals are allowed at this property.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.
• Personal protective equipment, including masks, will be available to guests.
• Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.
• Enhanced food service safety measures are in place.
• Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
• Each guestroom is kept vacant for a minimum of 24 hours between bookings.
• This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
• This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC), Ecolab (3rd party expert - Global), and COVID-19 Guidelines (WHO).