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Lake Kivu Serena Hotel

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1800 096 632

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Inclusions Fine Print

Superior Room, Pool View

$1526 RRP
$432 per night

Over your 3 Nights stay
You'll save $228.91

  • 2 Twin Beds
  • Free breakfast
  • Free WiFi
  • Free self parking

$1,297

3 Nights
For 2 people
Book Now
Inclusions:

Need help booking?
Call 1800 096 632

Important information:

Please note that the selected Bed Configuration is not guaranteed. The Hotel will try it's best to accommodate this request, the selected bed configuration will be confirmed at check in.

- Free cancellation until 14/09/2026 13:59PM
- Cancellations made after 14/09/2026 13:59PM are subject to a 1 night penalty plus taxes and fees.
- The end time for the cancellation window is 14/09/2026 23:59PM at which time the booking will become fully non-refundable.
- If you fail to check-in for this reservation, or if you cancel or change this reservation after check-in, you may incur penalty charges at the discretion of the property of up to 100% of the booking value.

Supplier Terms & Conditions

Need help booking?
Call 1800 096 632

Inclusions Fine Print

Family Room, 2 Queen Beds, Non Smoking, Pool View

$1575 RRP
$446 per night

Over your 3 Nights stay
You'll save $236.30

  • 2 Queen Beds
  • Free breakfast
  • Free WiFi
  • Free self parking

$1,339

3 Nights
For 2 people
Book Now
Inclusions:

Need help booking?
Call 1800 096 632

Important information:

Please note that the selected Bed Configuration is not guaranteed. The Hotel will try it's best to accommodate this request, the selected bed configuration will be confirmed at check in.

- Free cancellation until 14/09/2026 13:59PM
- Cancellations made after 14/09/2026 13:59PM are subject to a 1 night penalty plus taxes and fees.
- The end time for the cancellation window is 14/09/2026 23:59PM at which time the booking will become fully non-refundable.
- If you fail to check-in for this reservation, or if you cancel or change this reservation after check-in, you may incur penalty charges at the discretion of the property of up to 100% of the booking value.

Supplier Terms & Conditions

Need help booking?
Call 1800 096 632

Inclusions Fine Print

Superior Room, Pool View

$1723 RRP
$488 per night

Over your 3 Nights stay
You'll save $258.44

  • 2 Twin Beds
  • Free dinner
  • Free breakfast
  • Free WiFi
  • Free self parking

$1,465

3 Nights
For 2 people
Book Now
Inclusions:

Need help booking?
Call 1800 096 632

Important information:

Please note that the selected Bed Configuration is not guaranteed. The Hotel will try it's best to accommodate this request, the selected bed configuration will be confirmed at check in.

- Free cancellation until 14/09/2026 13:59PM
- Cancellations made after 14/09/2026 13:59PM are subject to a 1 night penalty plus taxes and fees.
- The end time for the cancellation window is 14/09/2026 23:59PM at which time the booking will become fully non-refundable.
- If you fail to check-in for this reservation, or if you cancel or change this reservation after check-in, you may incur penalty charges at the discretion of the property of up to 100% of the booking value.

Supplier Terms & Conditions

Need help booking?
Call 1800 096 632

Inclusions Fine Print

Family Room, 2 Queen Beds, Non Smoking, Pool View

$1772 RRP
$502 per night

Over your 3 Nights stay
You'll save $265.83

  • 2 Queen Beds
  • Free dinner
  • Free breakfast
  • Free WiFi
  • Free self parking

$1,506

3 Nights
For 2 people
Book Now
Inclusions:

Need help booking?
Call 1800 096 632

Important information:

Please note that the selected Bed Configuration is not guaranteed. The Hotel will try it's best to accommodate this request, the selected bed configuration will be confirmed at check in.

- Free cancellation until 14/09/2026 13:59PM
- Cancellations made after 14/09/2026 13:59PM are subject to a 1 night penalty plus taxes and fees.
- The end time for the cancellation window is 14/09/2026 23:59PM at which time the booking will become fully non-refundable.
- If you fail to check-in for this reservation, or if you cancel or change this reservation after check-in, you may incur penalty charges at the discretion of the property of up to 100% of the booking value.

Supplier Terms & Conditions

Need help booking?
Call 1800 096 632

Inclusions Fine Print

Junior Suite, 1 King Bed, Lake View

$2141 RRP
$607 per night

Over your 3 Nights stay
You'll save $321.22

  • 1 King Bed
  • Free breakfast
  • Free WiFi
  • Free self parking

$1,820

3 Nights
For 2 people
Book Now
Inclusions:

Need help booking?
Call 1800 096 632

Important information:

Please note that the selected Bed Configuration is not guaranteed. The Hotel will try it's best to accommodate this request, the selected bed configuration will be confirmed at check in.

- Free cancellation until 14/09/2026 13:59PM
- Cancellations made after 14/09/2026 13:59PM are subject to a 1 night penalty plus taxes and fees.
- The end time for the cancellation window is 14/09/2026 23:59PM at which time the booking will become fully non-refundable.
- If you fail to check-in for this reservation, or if you cancel or change this reservation after check-in, you may incur penalty charges at the discretion of the property of up to 100% of the booking value.

Supplier Terms & Conditions

Need help booking?
Call 1800 096 632

Inclusions Fine Print

Junior Suite, 1 King Bed, Lake View

$2338 RRP
$663 per night

Over your 3 Nights stay
You'll save $350.76

  • 1 King Bed
  • Free dinner
  • Free breakfast
  • Free WiFi
  • Free self parking

$1,988

3 Nights
For 2 people
Book Now
Inclusions:

Need help booking?
Call 1800 096 632

Important information:

Please note that the selected Bed Configuration is not guaranteed. The Hotel will try it's best to accommodate this request, the selected bed configuration will be confirmed at check in.

- Free cancellation until 14/09/2026 13:59PM
- Cancellations made after 14/09/2026 13:59PM are subject to a 1 night penalty plus taxes and fees.
- The end time for the cancellation window is 14/09/2026 23:59PM at which time the booking will become fully non-refundable.
- If you fail to check-in for this reservation, or if you cancel or change this reservation after check-in, you may incur penalty charges at the discretion of the property of up to 100% of the booking value.

Supplier Terms & Conditions

Need help booking?
Call 1800 096 632

About

Near Gisenyi Beach

With a stay at Lake Kivu Serena Hotel in Gisenyi, you'll be on the beach, just steps from Gisenyi Beach and a 2-minute drive from Rwanda Tourism University College. This 4-star hotel is 1.6 mi (2.5 km) from Université Libre de Kigali.

Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. This hotel also features complimentary wireless Internet access, concierge services, and babysitting (surcharge).

Enjoy British cuisine at The Lake Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the poolside bar.

Featured amenities include a 24-hour business center, express check-out, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Make yourself at home in one of the 30 air-conditioned rooms featuring LCD televisions. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Bathrooms have bathtubs or showers and hair dryers. Conveniences include phones, as well as safes and complimentary bottled water.

Distances are displayed to the nearest 0.1 mile and kilometer.

Gisenyi Beach - 0.1 km / 0.1 mi
Rwanda Tourism University College - 1.6 km / 1 mi
Université Libre de Kigali - 2.5 km / 1.6 mi

The preferred airport for Lake Kivu Serena Hotel is Kigali (KGL-Kigali Intl.) - 165.6 km / 102.9 mi

Amenities
  • Gift shops or newsstand
  • Wheelchair accessible (may have limitations)
  • Babysitting or childcare (surcharge)
  • Meeting rooms
  • Swimming pool
  • Free WiFi
  • Number of bars/lounges - 1
  • Designated smoking areas
  • Number of poolside bars - 1
  • Number of outdoor pools - 1
  • Garden
  • In-room accessibility
  • Airport transportation - drop-off (surcharge)
  • Airport transportation (surcharge)
  • Luggage storage
  • Express check-out
  • Porter/bellhop
  • 24-hour front desk
  • Number of restaurants - 1
  • Safe-deposit box at front desk
  • Laundry facilities
  • Free self parking
  • Fitness facilities
  • Conference space
  • Terrace
  • Concierge services
  • 24-hour business center
Guest Reviews
Check in and important information
Check In
3:00 PM
Check Out
12:00 PM
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.


Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

  • Airport shuttle fee: USD 120 per person (one-way)
  • Airport shuttle fee per child: USD 60 (from 4 to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Policies
Know Before You Go
  • No pets and no service animals are allowed at this property.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
  • Personal protective equipment, including masks, will be available to guests.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
  • Each guestroom is kept vacant for a minimum of 48 hours between bookings.
  • This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Image Gallery
Location
View Map

Gisenyi Rwanda
Gisenyi,
00100

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