Hakone Airu

• Gift shops or newsstand
• Free long-term parking
• Uncovered parking
• Uncovered parking
• Uncovered parking
• Free WiFi
• Number of bars/lounges - 1
• Designated smoking areas
• Area shuttle (surcharge)
• Couples/private dining
• Designer stores on site
• Wheelchair accessible – no
• Luggage storage
• Bus station shuttle (surcharge)
• Multilingual staff
• Kaiseki meal
• Front desk (limited hours)
• Tea service
• Breakfast available (surcharge)
• Number of restaurants - 1
• Spa services on site
• Safe-deposit box at front desk
• Designated smoking areas (fines apply)
• Number of coffee shops/cafes - 1
• Elevator
• Free self parking
• Free valet parking
• Terrace
• Concierge services

Check In

Check Out

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Guests must contact this property in advance to reserve onsite parking and high chair
• This property accepts credit cards and cash
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
• Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• Additional fees may apply to children for items such as meals.

You'll be asked to pay the following charges at the property:

• A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

• Late check-out fee: JPY 3000 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Policies

• Hot springs access available from 3:00 PM to 9:00 AM.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the ryokan prior to arrival, using the contact information on the booking confirmation.
• The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
• No pets and no service animals are allowed at this property.
• A car is not required for transportation to and from this property.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.
• Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
• This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).